Bridging the Gap in Healthcare Finance: Therapay Business Solutions’ First Year

Rethinking the Role of Billing in Healthcare

Behind every medical appointment lies a financial process that determines how providers are reimbursed and how patients understand their financial responsibility. Too often, this process creates confusion, delays, and frustration on both sides. Therapay Business Solutions, LLC (TBS), a New York–based revenue cycle management company, has taken on the challenge of transforming billing into a clearer, more supportive experience for providers and patients alike.

Founded by Laura McKinzie-Hinton, MBA, CRCR, TBS set out with a vision to do more than process claims. The company’s mission is to provide reliable billing support while also educating providers and patients, creating a model that combines operational excellence with financial clarity.

“Our first year has been about building trust, delivering results, and positioning TBS as more than a billing vendor. We are a true partner in the revenue cycle,” says McKinzie-Hinton.

A Mission That Serves Both Sides of the Equation

Healthcare billing companies often focus exclusively on provider reimbursements, but TBS recognized that patients also need clarity to feel confident about their care. The company designed its services around this dual mission, supporting providers with revenue cycle expertise while also giving patients the tools to better understand their bills.

Providers benefit from streamlined billing services, payer enrollment support, and denial prevention strategies that reduce financial risk. Patients, meanwhile, engage with resources and programs that reduce stress and increase transparency. By serving both groups, TBS has positioned itself as a trusted partner in strengthening the provider–patient relationship.

First-Year Achievements

In its first year, TBS has introduced several initiatives that highlight its unique approach. The company published a collection of digital resources, including ebooks and playbooks for revenue cycle professionals, to simplify complex processes and provide actionable guidance.

TBS also launched its Community Support Program, an initiative designed to help patients interpret medical bills. This program not only eases patient anxiety but also improves provider collections by reducing misunderstandings.

Another milestone has been the expansion of credentialing and payer enrollment services, which alleviate administrative burdens for healthcare practices. Additionally, TBS has hosted educational workshops that bring providers, billing teams, and patients into conversation about financial processes, reinforcing transparency at every level.

“As healthcare evolves, we are committed to evolving with it. From embracing automation to scaling our community initiatives, we are building a model that balances efficiency with empathy,” McKinzie-Hinton explains.

What Makes TBS Different

In a competitive industry, TBS stands out by redefining what a billing partner can be. The company’s dedication to both providers and patients is a rare quality, as most firms serve only one side of the healthcare financial process. By addressing both, TBS helps build trust that benefits the entire system.

Education is another defining feature. By publishing resources and hosting workshops, TBS empowers providers and patients with knowledge that reduces confusion and makes billing more manageable. This educational commitment positions TBS not only as a service provider but also as a thought leader.

Leadership expertise further sets the company apart. With more than 15 years of revenue cycle leadership and professional certification, McKinzie-Hinton ensures that every solution is built on industry knowledge and practical experience. Combined with a focus on empathy, this expertise allows TBS to transform billing from a transactional function into a supportive process.

Looking Ahead

Marking one year in business is both a milestone and a launching point. TBS is preparing to expand its resource library, strengthen its community programs, and adopt advanced technology to enhance billing processes. These future efforts will continue to balance efficiency with human-centered service.

“Every claim we process and every patient we educate is part of a bigger mission. We want to make healthcare billing less daunting and more transparent for everyone involved,” says McKinzie-Hinton.

Learn More

Therapay Business Solutions continues to grow as a trusted partner in healthcare finance. Providers and patients can learn more about services, resources, and upcoming initiatives at Therapay Business Solutions. Additional updates are available on LinkedIn and through The Billing Blueprint.