NI Stairlifts Wins Prestigious 2025 Customer Service Award from UnAssisted Living Association

BELFAST, Northern Ireland – August 13, 2025 – NI Stairlifts, a leading provider of professional stairlift installation and repair services, announced today it has been awarded the 2025 Customer Service Award by the UnAssisted Living Association. The award recognises companies that set the highest standards for customer care, quality of installation, and responsive, reliable support for clients across Northern Ireland.

The UnAssisted Living Association, a respected industry body, honored NI Stairlifts after a comprehensive evaluation of its services. The company was selected for consistently meeting strict benchmarks, including exceptional installation quality, positive customer feedback, technical competence of its engineers, and the rapid response of its 24-hour repair service. This independent recognition highlights NI Stairlifts' dedication to ensuring clients maintain their mobility and independence safely in their own homes.

"We are incredibly proud to receive this prestigious award," said Adrian Gordon. "Our entire team is committed to putting our customers first, from the initial site survey to ongoing maintenance. This award is a testament to their hard work and dedication. It validates our mission to provide not just a product, but a complete service that gives our clients and their families peace of mind. We believe that everyone deserves to feel safe and confident in their home, and this recognition reinforces the value we bring to the community."

Falls on stairs are a leading cause of serious injury among older adults. By offering professional site surveys, tailored installation, and robust maintenance plans, NI Stairlifts provides a crucial service that directly reduces these risks. A key differentiator for the company is its round-the-clock emergency repair service, which minimizes any potential downtime—a critical consideration for those who depend on their stairlift for day-to-day movement.

The recognition from the UnAssisted Living Association offers customers a clear signal of accountability and service excellence. It means clients can expect faster response times from certified engineers, safer installations, and clear communication from a company that has been independently judged outstanding by industry peers.

About NI Stairlifts: NI Stairlifts is a Belfast-based company specialising in the sale, installation, and maintenance of high-quality stairlifts. Committed to enhancing the mobility and independence of individuals throughout Northern Ireland, the company provides tailored, practical solutions designed to fit a variety of staircases and user needs. With a focus on safety, professional service, and reliable 24/7 support, NI Stairlifts has built a reputation for excellence and a deep commitment to the communities it serves.

Media Contact: Adrian Gordon (Operations Manager)  NI Stairlifts 11c East Bridge St, Belfast BT2 8LN 02890028880  https://ni-stairlifts.co.uk/

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