Unity Communications Secures Fifth Consecutive Inc. 5000 Ranking with AI-Driven Growth

GILBERT, Arizona – August 4, 2025 - (USAnews.com) – Unity Communications has earned a place on the 2025 Inc. 5000 list for the fifth consecutive year, ranking #2,2601 and improving 1,011 spots from #3,612 in 2024. This milestone places the business process outsourcing (BPO) company among fewer than 1% of companies that achieve five consecutive years on the prestigious list, demonstrating exceptional resilience during a period of economic volatility and rapid industry transformation.

Patrick Brown, founder and CEO of Unity Communications, said the recognition reflects the company’s strategic focus on people, client trust, and commitment to innovation. “By integrating AI, automation, and human empathy, we have scaled efficiently while maintaining service excellence,” Brown said. "This approach has enabled us to thrive during unprecedented market conditions."

Powered by AI. Driven by People.

Unity Communications’s hybrid BPO model combines AI-powered voice agents with skilled professionals to deliver fast, cost-effective support across healthcare, e-commerce, technology, and finance. This integrated approach enables rapid scaling while maintaining personalized service quality that builds lasting client trust.

The company recently launched a comprehensive AI certification program, training employees in tools such as ChatGPT, prompt engineering, and workflow automation. “AI is now part of our core DNA,” Brown said. “But our advantage lies in how we combine intelligent systems with the empathy and adaptability of people. That is the future of BPO.”

Unity’s forward-looking initiatives also include investments in global infrastructure and employee development programs designed to expand service capabilities worldwide. By pairing advanced automation with culturally attuned customer support, the company has strengthened its ability to serve diverse markets while helping clients achieve operational excellence at scale.

Sustained Growth Through Economic Transformation

The 2025 Inc. 5000 list recognizes organizations that have demonstrated exceptional adaptability and strength despite uncertain market conditions. Unity Communications’s fifth consecutive win represents sustained growth achieved through operational agility and strategic long-term planning during periods of economic volatility and rapid innovation.

“In an industry undergoing rapid reinvention, we have grown with discipline and vision,” Brown noted. “By integrating AI with core services, we have scaled efficiently without compromising quality, which has been a key factor in our sustained growth and client satisfaction.”

The company also earned multiple accolades in regional and industry rankings:

• No. 236 in business products and services

• No. 70 in the Phoenix–Mesa–Chandler metro area

• No. 75 among Arizona-based companies 

Unity reached  #74 on the 2025 Inc. Regionals: Southwest ranking, achieving 91% two-year growth and marking its fourth year on the list. The company also debuted at #66 on Clutch’s 2025 Top 100 Fastest-Growing Companies, one of only a handful of BPO firms worldwide to receive this recognition.

About Unity Communications

Unity Communications is an award-winning AI-powered BPO company that focuses on sales support, customer service, accounting, healthcare, and back-office services. With experience that spans multiple industries, such as e-commerce, technology, retail, financial technology (fintech), and software as a service (SaaS), the company specializes in creating processes that make business operations efficient, while reducing costs, improving scalability, and enhancing customer satisfaction across every touchpoint.

Founded by Patrick Brown in 2009, the company has evolved from a startup into an international hybrid BPO firm, serving businesses ranging from small and medium to Fortune 500 companies across the globe. Unity Communications forms co-innovation partnerships with clients looking to outsource for the first time and needing a “white glove” experience. The company delivers tailored strategies that blend advanced automation with human expertise for long-term success.