People-First Leader Mae Lazarte Joins Unity Communications as Its New Director of Operations

Unity Communications has appointed Mae Lazarte as its new Director of Operations, bringing nearly two decades of leadership experience to enhance the company’s BPO services.

Success in the rapidly changing world of business process outsourcing (BPO) requires more than just technical expertise; it demands a leader who can balance operational excellence with a deep care for people. 

Mae Lazarte, a seasoned leader with 19 years of experience, embodies this balance. As Unity Communications enters a new era of growth, Lazarte’s appointment marks a significant milestone for the hybrid BPO company, ensuring that both human talent and advanced technology work together to meet the evolving needs of clients globally.

A People-First Leader with Decades of Experience

Mae Lazarte’s career journey is a testament to her dedication, adaptability, and leadership. Throughout her career, she has developed a unique blend of operational expertise and emotional intelligence, qualities that have set her apart in her field. 

Lazarte’s experience spans multiple industries, including healthcare, finance, telecommunications, and back-office services, with leadership roles across the United States, Canada, and Australia. She has consistently delivered results while fostering collaboration and innovation.

What truly defines Lazarte’s leadership is her commitment to putting people first. She believes teams are the core of any operation, a philosophy she will carry forward at Unity Communications. “I am excited to join a team that prioritizes both excellence and growth,” Lazarte said. “The opportunity to guide the company through this transformative period is something I look forward to.”

Overcoming Challenges and Embracing Transformation

Unity Communications is in the midst of a major transformation, evolving from a traditional BPO model to a hybrid model that integrates artificial intelligence (AI), automation, and human talent. As more companies rush to adopt AI, Unity Communications is positioning itself at the forefront of innovation. The challenge is ensuring that AI enhances, not replaces, the essential human touch that drives outstanding customer service.

Lazarte’s approach, focused on people and performance, makes her uniquely suited to ensure that AI and human talent work in harmony. Her expertise in performance improvement, process efficiency, and team empowerment will be crucial in ensuring that Unity Communications continues to deliver innovative outsourcing solutions without losing the personal touch that sets them apart.

The Turning Point: A Vision for Operational Excellence

As Lazarte begins her role, she is focused on building a structured and efficient operational framework that streamlines processes while ensuring consistency and accountability. Her leadership vision centers on improving performance and exceeding client expectations while upholding Unity Communications’s values of transparency, collaboration, and quality.

“We are entering a phase where we need to balance scalability with quality,” Lazarte said. “My goal is to structure our operations so that our people can deliver world-class service while continuing to innovate. By fostering clear communication and collaboration across departments, we will ensure every part of our organization works seamlessly toward our goals.”

Unity Communications Today: Innovation at Its Core

Founded in 2009 by Patrick Brown, Unity Communications has evolved from a startup to a respected global hybrid BPO company. Today, the company is known for its focus on sales support, customer service, accounting, healthcare, and back-office services. Unity’s ability to integrate cutting-edge technology with a human touch has been a driving factor in its success, allowing the company to serve clients in diverse industries such as e-commerce, fintech, and SaaS.

Lazarte’s appointment is more than a leadership change; it’s a crucial step toward solidifying Unity Communications’s position as a leader in the hybrid BPO space. The company’s ongoing global expansion and commitment to providing innovative outsourcing solutions are the result of its constant efforts to stay ahead of industry trends. With Lazarte’s leadership, Unity Communications is poised to continue raising the bar for operational excellence while remaining focused on empowering employees and clients.

Looking Ahead: A Bright Future for Unity Communications

With Lazarte at the helm of operations, Unity Communications is primed for a successful future. Her extensive experience, combined with her focus on fostering strong teams and driving performance, positions her as the ideal leader for the company’s next phase. As Unity Communications continues to evolve its hybrid BPO model, Lazarte’s vision and leadership will help ensure that the company remains at the forefront of innovation and excellence.

For businesses seeking an innovative, people-centered BPO partner, Unity Communications is prepared to meet the challenges of the modern outsourcing landscape. To learn more about how Unity Communications can support your business needs, visit their website today.