Levelheaded Is Building Keel For A Future Where Disputes Move Faster Than Lawsuits

A dispute can begin in minutes and consume months. A missed payment, damaged property, contract disagreement, or unresolved complaint can quickly turn into emails, calls, filings, meetings, and mounting frustration. The problem is not always a lack of willingness to settle. Often, the process itself creates the delay. Levelheaded believes AI dispute resolution can change that equation.

The Denver based company is introducing Keel, its AI dispute resolution product for courts, property managers, companies, and mediation centers. Keel is designed to move a case from intake toward resolution by hearing both parties, identifying common ground, and presenting possible ways forward. A certified mediator stands behind every case, supported by Keel's Mediator OS and the information gathered throughout the process.

That combination reflects an important choice. Levelheaded is not trying to remove mediators from dispute resolution. It is building technology intended to make their work more focused and effective.

Levelheaded Started With Real Disputes

Levelheaded's approach did not begin with a theoretical AI model looking for a legal application. It grew out of mediation.

Since 2023, the company says it has run 2,686 cases. According to data supplied by Levelheaded, 997 of 1,237 cases reaching a mediation outcome had resolved as of July 2026, producing an 81% resolution rate. The company also reports an NPS of 70 measured from both parties.

Those cases became part of the foundation for Keel.

Rather than focusing only on what people say during a disagreement, Levelheaded has been able to examine what happens when disputes actually move toward resolution. That experience shaped an AI dispute resolution product focused on finding areas of agreement and creating practical paths forward.

The distinction becomes especially important when emotions run high. People in conflict do not always begin with the same version of events, priorities, or expectations. A useful resolution process has to make room for both sides before an agreement can emerge.

That is why Levelheaded describes its approach with three words: Neutral, by design.

Keel Gives Mediators A Different Starting Point

Keel has two connected halves. The resolution engine does the structured work surrounding the dispute. It hears from the parties, organizes information, finds common ground, and lays out possible paths to settlement.

The Mediator OS supports the certified mediator.

Instead of entering a case with little more than a file and a scheduled meeting, a mediator can work with the information the engine has already gathered. The goal is not to substitute software for judgment. It is to give the mediator a better starting point.

That principle is particularly important in courts. Courts do not use AI to decide anything through Keel. Their mediators do the mediating. Keel's Mediator OS gets them in the room prepared and helps move the process toward settlement faster.

Levelheaded says mediator led cases averaged 12 days to resolution. The company also says early cases using the resolution engine have settled in minutes, including one case that moved from first contact to signature in four minutes. That example is not presented as a typical result, but it illustrates how dramatically the timeline can change when the parties find agreement quickly.

Why AI Dispute Resolution Matters Now

The economic scale surrounding conflict is enormous. Research conducted by The Brattle Group for the U.S. Chamber of Commerce Institute for Legal Reform estimated that the U.S. tort system cost $529 billion in 2022, representing approximately 2.1% of U.S. GDP.

Yet the challenge is not simply the size of the legal system. It is the difficulty of scaling settlement.

Historically, mediation has depended on a neutral professional working directly with a limited number of cases. Human judgment remains valuable, but the work required before and around that judgment can constrain how many disputes receive meaningful attention.

Levelheaded is testing a different structure.

If technology can handle more of the information gathering and conversational groundwork while a certified mediator remains part of the process, mediation can begin to operate differently. The mediator can focus more attention on the moments that demand professional judgment, context, and human understanding.

For property managers, that can mean another route for recurring disagreements that might otherwise consume staff time. For mediation centers, it can mean software built around the actual work of running cases. For courts, it can mean giving mediators better preparation without handing decision making authority to AI.

Levelheaded Sees An Even Bigger Shift Coming

Keel is also built API first, a technical decision that points toward Levelheaded's larger thesis.

AI agents are increasingly being designed to act for individuals and businesses. They can research, communicate, schedule, purchase, negotiate, and perform other tasks. As those systems become more capable, Levelheaded expects disputes to follow.

An agent acting for a customer may disagree with a company. Two businesses represented by software may encounter conflicting terms. Transactions conducted quickly by machines may still produce very human questions about responsibility, fairness, and acceptable outcomes.

Those disputes will need somewhere to go.

In that environment, settlement could increasingly become something software can initiate through an API while people and professional mediators retain authority over the agreements that affect them.

“I'm a mediation nerd. Resolving disputes is what Levelheaded has always been about. What we've built gets people, and soon their agents, to the other side of a problem so they can move on with life. That's the whole point,” said Mo Tregenza, founder and CEO of Levelheaded.

Discover What Comes After The Traditional Dispute Process

Levelheaded will be in San Francisco for SF Tech Week from October 5 through October 7, 2026. The company is also hosting “Life Without Lawsuits,” a coffee gathering with the team on Wednesday, October 7, at 8 a.m.

For courts, property managers, mediation centers, and companies dealing with recurring conflicts, Keel presents a different way to think about the time between disagreement and agreement. Instead of simply digitizing the traditional process, Levelheaded is building AI dispute resolution around a more fundamental question: How quickly can people get to the other side of a problem without removing the human judgment that matters?

Explore Keel from Levelheaded to learn more about its approach to AI dispute resolution, or RSVP for Life Without Lawsuits to connect with the Levelheaded team during SF Tech Week.